Frequently Asked Questions



General

Portraiture

Weddings

Commercial

General


Q. How do I make a booking?

Please contact us first to discuss your requirements. You may also contact us by telephone: 07775-852-888 or from overseas +44-7775-852-888

When you are ready to book:

  1. Please drop us an email to request a booking form
  2. Print out booking form, read, sign and date forms
  3. Please make a photocopy of your completed forms for your records
  4. Send the forms with deposit (cheque) to the address printed on the booking form.


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Q. How do I view my photos/video online?

  1. Log in to your JRP account using your Client User name and Password. This information will be on your copy of the booking form or sent to you via email.

You can login at the bottom�right of the webpage

  1. From the main menu click on CLIENT AREA
  2. Along the top (underneath the grey border) you should see your name or company name Previews, Click on it
  3. You should now see a collection of picture galleries in the centre of the screen or your video page. Your picture Gallery(s) will be indicated with the word Private. Click on them to view.

Please note: Only those logging in with their Client user name and password will be able to see the Private galleries/video. You may freely give out the Client user name and password details to whomever you wish, e.g. all of your guests at a wedding etc.

  1. Enjoy!


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Q. How do I purchase prints for the first time?

The first time you purchase prints from JRP you will be required to set up an account so that any future purchases will be quicker to process as you will have your own user ID and password. You need only set up an account ONCE.

Methods of payment: PayPal or Cheque

Please note that this is different from the client user name and password which only allows clients to view their photos online.

  1. From the sales gallery select the photo you wish to purchase then click ADD TO BASKET
  2. When you have finished your photo selection select BUY IMAGES
  3. You will now be asked to set up a user name and password for print purchases (you will only ever be asked this once to set up the account) – You should keep these details private as they are specific to you.
  4. Follow the on-screen instructions to complete your purchase
  5. Your prints will be sent via First Class RECORDED mail


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Portraiture


Q. How many photos will I get?

Up to 50 photos will be offered to the client on CD or DVD.



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Q. How long does a portrait session take?

Usually 2 to 4 hours. This may differ on locations outside the studio.

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Q. Who does my makeup?

A professional makeup artist is available at an extra cost. However, you are welcome to bring along and do your own makeup. Changing facilities and makeup room are available in the studio along with as much tea and coffee as you can handle!!!

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Weddings


Q. What are the initial arrangements?

It is a good idea to invite the photographer to the Wedding Rehearsal so that they can get an idea of where and when events will be happening. For example, a talk with the vicar at the church maybe necessary to understand rules and regulations of the church with regard to photography etc.



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Q. How long does the photographer stay for?

A normal working day is from 11am to 6pm (7hrs). However, depending on weather and special arrangements this may vary either way.

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Q. How will I receive my photos?

Photographs are delivered on CD or DVD formatted as JPEG or TIFF files. In addition the client has the option to purchase prints in various sizes.



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Q. How long does the photographer keep the original photos?

All photographs from your wedding will be kept for 24 months offline and available 6 months online (depending on online storage capacity allowances) from your JRP account.



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Q. How do we arrange our wedding video?

It is important to invite the videographer to the wedding rehearsals or planning meetings where the wedding events are to be filmed. Particularly with video, the videographer will need to liaise with the wedding organiser/bride & groom on getting the best possible camera angles and understand the restrictions in place (if any).
Filming before the Wedding day and before the arrival at the wedding venue – It is common for a wedding video to contain some build up to the event. It is suggested that the videographer be allowed to film certain events leading up to the big day. For example, the bride putting the finishing touches to her wedding dress/make up; Interaction amongst family members etc.
The more the videographer has access to, the more the wedding video will potentially contain!


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Q. How do our guests purchase a copy of our Wedding DVD?

You will need a PayPal account; these are free and easily obtainable from PayPal.com
1. Log in at the bottom right hand side of the webpage (Username & Password details can be obtained from either the Bride & Groom or from emailing Jay Ryde Photography direct).
2. Click on Client Area and select the Wedding name from the above menu
3. Click on Add to Cart and follow on screen instructions
All orders are sent 1st class recorded mail and are priced on delivery within the United Kingdom.
Alternatively you may pay by cheque and send your order via email to Jay Ryde Photography.
Please allow time for cheques to clear before DVD is despatched.


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Commercial


Q. How quickly can we expect our photos?

The entire days shoot will be uploaded to our servers the same day (if possible) ready for preview. Photographs can be purchased directly from this website from the Client Area on the main page.

 



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Q. How many photos do I get?

This will depend on the assignment and your requirements. A typically sized event using two photographers may produce up to 600 photographs (up to 300 photos per photographer) for preview.

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