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Frequently Asked Questions



General

Portraiture

Commercial

Video

General


Q. How do I make a booking?

You may contact us by telephone: 07775-852-888 (from overseas +44-7775-852-888).



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Q. How do I view my photos/video online?

  1. Log in to your JRP account using your Client User name and Password. This information will be on your copy of the booking form or sent to you via email.

You can login at the bottom right of the webpage

  1. From the main menu click on CLIENT AREA
  2. Along the top (underneath the grey border) you should see your name or company name previews, Click on it
  3. You should now see a collection of picture galleries in the centre of the screen or your video page.  Click on Gallery Image to view all your photos. 

Please note: Only those logging in with their Client user name and password will be able to see the private galleries/video. You may freely give out the Client user name and password details to whomever you wish, e.g. all of your colleagues at your place of work.

  1. Enjoy!

 



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Q. How do I purchase prints for the first time?

 

The first time you purchase from JRP you will be required to set up an account. You will need to enter your delivery details etc. Please make sure you remember your login details as only you will know them. You need only set up this account ONCE.

Please note that this is different from the Client User Name and Password which is just your viewing account. However, if you are purchasing images you have had taken for you, you must logon to your normal viewing account to view your photos and then make the purchase using the instructions below.

Methods of payment: PayPal or Cheque

  1. Click on the basket icon on the top left of the image you wish to purchase
  2. Check the description details and enter the quantity (Qty) required
  3. Click Update Basket (Images are now added to your basket and you will see the total cost appear top right side of page)
  4. When you have selected your images, click either on view or To view your selections click here to log on to your purchasing account and purchase the image(s)
  5. You will now be asked to set up a user name and password for print purchases (you will only ever be asked this once to set up the account) – You should keep these details private as they are specific to you.
  6. Follow the on-screen instructions to complete your purchase
  7. Your prints/CD will be sent via First Class RECORDED mail
If paying by cheque:
  1. All cheques should be made payable to: J. Ryde
  2. You must write your name and FULL postal address inc. Post Code on the back of the cheque - this is very important as the details are matched up with the order details for verification of payment. Your photos will be sent to this address.
You must allow time for your cheque to clear fully through the banking system. After this time your images will be despatched to you.

Also applies to purchasing images from the Images for Purchase Gallery.



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Portraiture


Q. How many photos will I get?

Up to 35 of the best photos will be offered to the client on CD or DVD Or you may order prints from this website. There is a £25 booking fee for all Portrait sessions.



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Q. How long does a portrait session take?

Usually 2 to 4 hours.



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Q. Who does my makeup?

A professional makeup artist is available at an extra cost. However, you are welcome to bring along and do your own makeup. If you are wanting pictures in the studio there are changing facilities and a makeup room available along with as much tea and coffee as you can handle!!!



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Commercial


Q. How quickly can we expect our photos?

The entire days shoot will be uploaded to our servers the same day (if possible) ready for preview. These will only be preview quality images to give you an idea of what has been shot and enable you to chose your own shots. Once you have chosen your images they are then post processed to the highest quality and requirements before being despatching to you.

Photographs can be purchased directly from this website from the Client Area on the main page.

 



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Q. How many photos do I get?

This will depend on the assignment and your requirements.



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Video


Q. How do I go about getting my production?

 

Initial Consultation:
This is always the first step. We need to establish what type of video you have in mind and discuss any existing ideas you may already have that will affect the outcome of the production. Don’t worry! You don’t need to be a script writer or have a detailed plan of what you want to achieve. We can advise and take you through the process and help you get to where you want to go!
Pre-Production:
At this stage we can start to formulate ideas and discuss what works and what doesn’t. You will always have control on how the production will look, and what it is saying to its audience.
We can decide what will be needed to achieve our goal, be it voice over’s, actors etc. I have access to several agencies from where we can pull in extra resources if required.
Permission for use of the location(s) for shooting will be sought and agreed.
From here a script will be put together, agreed and a shooting schedule finalised.
Production:
Lights – Camera – Action! This is the first day of the shoot.
It is always a good idea to make sure that staff, actors or the people involved or affected, are aware of the shooting schedule and that proper safety guidelines have been followed and are in place.
JRP will always follow the legal codes of practice.
Post-Production
This is where the on-screen magic comes to life! Editing together all of the material shot over the production period and pulling together graphics and voice-overs to help tell your story.
You will be presented with an Offline copy (a rough cut of the production) for you to make any adjustments and to see how the production is coming together. Once this offline edit is agreed, the final production can then be put together.
Delivery:
Your Video is ready for distribution.
Forms of delivery:
·         DVD
·         Blu-Ray – High Definition Video Content
·         A choice of file based formats for use on:
 
o   Original quality master file
o   Internet
o   Mobile devices
o   Game Consoles


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